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Frequently Asked Questions


How much refund can I get?

The amount of refunding is 50%-100% order amount (Percent rate depends on the product). For example:If the percent rate of item is 50%, and order amount is $100, then we will refund $50 to your PayPal.Please note that PayPal would charge a service fee for each transaction, so the final amount you get would be a little lower than $50.

Is PayPal necessary?

Yes, PayPal is necessary. We only can refund the money via PayPal currently. Please make sure you submit the correct PayPal account.

How long time can I get the refund?

After received your information, we will check it within 24 hours. If there is no problem, our financial department deal with the refund process. All the processes would take 3-5 working days generally.